SHIPPING
Shipping is calculated at checkout, and price in the checkout cart is final. Taxes are included for customers in Norway(NO) For international customers, local tax rules apply.
REFUNDS AND RETURNS
All full-price purchases (excluding the items below as well as all sale items) are eligible to be returned or exchanged within 14 days from delivery date.
Returns and Exchanges must arrive back to us in their original, unused, unaltered, and unwashed condition, and must be returned with the original tags and in their original protective packaging. All returns are subject to inspection before a refund or exchange is processed. Items that do not meet the above criteria or that are damaged in transit back to us may not be refunded.
At this time, we are only able to provide Return Labels for customers residing in NO. Customers residing outside the NO are responsible for obtaining and paying for their own return shipping labels.
Please note that we cannot refund the original shipping charges with the exception of faulty or incorrectly shipped items.
A refund will be issued to the original form of payment once your return has been processed.
Depending on your payment method, credit card companies may take anywhere from 2 to 5 business days for a refund to post to your bank account. We recommend contacting your credit card company if you feel there is an issue. If you would like to inquire on the status of your return, please provide us with the tracking number and your order number.
Please allow up to 7 days to be processed for refund from receipt at our facility.
For all inquiries about refunds/returns, please contact us at shop@apparelfrom.space
Current average response time is 3 to 5 business days for a response to your inquiry. We are available Monday to Friday, 10am-5pm (CET).
Payment
The Seller may charge the Purchaser for the good from the time it is sent from the Seller to the Purchaser.
If the Purchaser uses a credit or debit card to make the payment, the Seller may hold the funds on the card when the order is placed. The card will be charged on the same day the good is sent.
If the Seller offers post-delivery invoicing, the invoice shall be issued when the good is dispatched. The due date shall be written on the invoice and must be a minimum of 14 days from when the Purchaser receives the delivery.
Purchasers under the age of 18 may not pay via post-delivery invoicing.
Delivery
Delivery has occurred once the Purchaser or his/ her representative has taken possession of the item.
If the delivery time is not stated in the ordering solution, the Seller shall deliver the good to the Purchaser within a reasonable time frame and no later than 30 days after the order is placed by the customer. The good shall be delivered to the Purchaser unless other, special arrangements are made between the parties.
Defective goods: the Purchaser’s rights and time limit to give notice
If the good is defective, the Purchaser must notify the Seller that he/she wishes to invoke the defect within a reasonable amount of time after the defect was discovered or should have been discovered. The Purchaser is always considered to have given timely notice if it occurs within two months after the defect was discovered or should have been discovered. Notice may be given no later than two years after the Purchaser took possession of the good. If the good or parts of it are meant to last considerably longer than two years, this deadline is extended to five years.
If the good has a defect and this is not due to the Purchaser or to conditions on the part of the Purchaser, the Purchaser may, in accordance with Chapter 6 of the Consumer Purchases Act, withhold the purchase sum, choose between repair and replacement, demand a price reduction, demand that contract be terminated and/or demand compensa- tion from the Seller, according to the relevant cir- cumstances.
Notice should be given to the Seller in writing to the email address shop@apparelfrom.space
Repair or replacement
The Purchaser may choose between having the defect repaired or the delivery of an equivalent item. The Seller may however oppose the Purchaser’s claim if carrying out the claim is impossible or causes the Seller to incur unreasonable expenses. Repair or replacement shall be performed within a reasonable amount of time. The Seller does not as a rule have the right to more than two attempts to cure for the same defect.
Price reduction
The Purchaser may demand a suitable price redu- ction if the good is not repaired or replaced. This means that that relation between the reduced and originally agreed price corresponds to the relation between the item’s value in defective condition and the condition according to the original contract. If special circumstances call for it, the price reduction may instead correspond to the defect’s impact on the Purchaser.
Termination
If the good is not repaired or replaced, the Purchaser may also cancel the purchase in cases where the defect is not immaterial.
ADDITIONAL DISPUTES
All disputes are to be directed to shop@apparelfrom.space
Conflict resolution
Claims must be directed to the Seller within a reasonable time frame in accordance with Sections 9 and 10. The parties shall attempt to resolve any disputes out of court. If this is not successful, the Purchaser may contact the Consumer Authority for mediation. The Consumer Authority can be reached on (+47) 23 400 600 or at www.forbrukertilsynet.no.
